Privacy Policy

1. Our Commitment to Your Privacy

Your privacy matters to us. When you contact Craig Fouché Photography, subscribe to our newsletter, register for a workshop, enquire about our services, or purchase our products, you trust us with your personal information. We are committed to handling that information responsibly, securely and in accordance with the Protection of Personal Information Act (POPIA) and other applicable privacy laws. This Privacy Policy explains what information we collect, why we collect it, and how we use it.

2. Information We Collect

Depending on how you interact with Craig Fouché Photography, we may collect information such as:

Your name
Email address
Telephone number
Company or organisation (where applicable)
Billing and delivery information
Commercial photography requirements
Workshop registrations
Product interests
Newsletter preferences
Purchase history
Communication history relating to your enquiries or bookings Information submitted through our website forms
Any information you voluntarily choose to provide

We only collect information that is reasonably necessary to provide our services.

3. Why We Collect Your Information

We use your information to:

Respond to enquiries.
Provide quotations.
Schedule photography bookings.
Process workshop registrations.
Process product purchases.
Deliver products and services.
Provide customer support.
Send order updates.
Send newsletters and marketing communications where you have chosen to receive them.
Improve our website and customer experience.
Meet our legal, accounting and regulatory obligations.

We will only use your personal information for purposes reasonably related to your interaction with Craig Fouché Photography.

4. Lawful Processing

We process personal information only where we have a lawful basis to do so.

This may include:

Providing the products or services you have requested.
Fulfilling contractual obligations.
Complying with legal obligations.
Protecting our legitimate business interests. Where you have provided your consent.

5. Website Forms and Communications

When you contact us through one of our website forms, we collect only the information necessary to respond to your enquiry or provide the service you requested. To help protect both our visitors and our business, our website uses verification, security checks and automated validation processes to reduce spam, fraudulent submissions and abuse. We use secure processes to manage enquiries, customer communications and newsletter subscriptions. Some communications may be delivered through carefully selected third-party service providers acting on our behalf. We will never send marketing communications unless you have chosen to receive them.

6. Communications History

To provide professional customer service, we may maintain a history of communications relating to your enquiries, bookings, purchases or support requests.

This may include:

Email correspondence
Website contact forms
Workshop enquiries
Booking communications
Customer support requests
Other communications you initiate with us

Maintaining these records allows us to provide consistent service and reduces the need for you to repeat information during future interactions.

7. Email Communications

If you subscribe to our newsletter or choose to receive updates, we may occasionally send information relating to:

New blog articles
Photography projects
Workshops Studio news
Product announcements
Special offers
Events and exhibitions

Every marketing email includes an unsubscribe option, allowing you to opt out at any time. Operational communications relating to bookings, purchases, workshops or enquiries will continue where necessary to provide our services.

8. Trusted Service Providers

We do not sell your personal information.

To operate our business, we may share limited information with carefully selected service providers, including:

Website hosting providers
Email delivery platforms
Payment providers
Courier and fulfilment partners
Newsletter delivery services
Workshop booking services
Cloud infrastructure providers
Analytics providers

These providers may only use your information to provide services on our behalf and are expected to maintain appropriate privacy and security standards.

9. International Processing

Some of our trusted service providers may securely process personal information outside South Africa. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place and that such providers maintain suitable privacy and security standards.

10. How We Protect Your Information

We take reasonable technical and organisational measures to safeguard your personal information.

These measures include:

SSL encryption Secure hosting infrastructure
Controlled access to customer information
Regular software updates
Backup procedures
Ongoing security monitoring
Appropriate administrative safeguards

While no online service can guarantee absolute security, we continually work to protect the information entrusted to us.

11. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

These may include:

Essential website functionality
Security-related cookies
Performance and analytics cookies
Preference cookies

Cookies help us:

Remember your preferences.
Improve website performance.
Understand how visitors use our website.
Enhance your overall browsing experience.

You may manage or disable cookies through your web browser settings at any time.

12. Accessing or Updating Your Information

You may request access to the personal information we hold about you.

You may also request that we:

Correct inaccurate information.
Update your details.
Delete information where legally permissible.
Withdraw consent for marketing communications.
Object to certain processing where permitted by law.

To do so, please contact us using our General Enquiries contact form or the contact details published on this website.

13. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfil our contractual obligations, comply with legal requirements, resolve disputes or maintain appropriate business records. Certain records relating to purchases, invoices and accounting matters may be retained for longer where required by applicable law. Where information is no longer required, it will be securely deleted or anonymised where appropriate

14. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information.
Request correction of inaccurate information.
Request deletion where appropriate.
Object to certain processing.
Withdraw consent where consent has previously been provided.
Request information regarding how your personal information is processed.

If you believe your personal information has not been handled in accordance with applicable privacy laws, you may lodge a complaint with the South African Information Regulator.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or business operations. The most current version will always be published on this website.

16. Contact Us

Trust is built through openness, professionalism and respect for your privacy. If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our General Enquiries contact form or by using the contact details published on this website.